At K J Smith Solicitors we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide to you, then we ask that you inform us immediately so that we can do our best to resolve the problem for you. If you are worried about raising concerns with the solicitor, you may contact their Senior/Branch Manager.
If you would like to make a formal complaint then you can access our full complaints procedure here.
In the first instance it may be helpful to contact the solicitor who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final written response to you.
If you would like more information about the Legal Ombudsman please contact them on:
Tel: 03005550333 (between 9am to 5pm).
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ
We appreciate all feedback, as this enables us to continually review our policies and processes, and helps us to improve our services.
All our offices are easily accessible by road, rail or bus and we are open Monday to Friday from 9:00am to 5:30pm.
Not sure which office is closest to you? Try our Office Finder.
If you would like to visit our team of family solicitors, we have offices in Henley-on-Thames (Head Office) Reading, Reading (Central), Basingstoke, Guildford, Beaconsfield, Ascot, Newbury & Winchester, St Albans, and Southampton. We serve a wide range of other areas including Abingdon, Bracknell, Gerrards Cross, Maidenhead, Marlow, Oxford, Slough, High Wycombe and Wokingham.
We are always looking for exceptional people to join our team.
Whether you are considering a move now or at some point in the future, we would love to hear from you and learn more about your career goals and motivations.
At K J Smith we pride ourselves on our commitment to offering support, guidance and career development across all roles. You will receive a competitive salary along with a comprehensive range of benefits.
Partner at our Ascot office
"I joined K J Smith with an open mind and with the expectation of developing and adding diversity and challenge to my career, having spent 23 years in a comfortable position with a traditional high street practice.
I can honestly say that K J Smith have exceeded my expectations. Since joining, I have felt supported and encouraged by the firm’s continued commitment to growth and improvement. The company allow staff at all levels to have a voice and recognise the importance of investment in their employees at every level."