Complaints Policy

At K J Smith Solicitors we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide to you, then we ask that you inform us immediately so that we can do our best to resolve the problem for you. If you are worried about raising concerns with the solicitor, you may contact their Senior/Branch Manager.

If you would like to make a formal complaint then you can access our full complaints procedure here.

In the first instance it may be helpful to contact the solicitor who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final written response to you.

If you would like more information about the Legal Ombudsman please contact them on:

Web: www.legalombudsman.org.uk

Tel: 03005550333 (between 9am to 5pm).

Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ

We appreciate all feedback, as this enables us to continually review our policies and processes, and helps us to improve our services.