Company Details and SRA Regulation
K J Smith Solicitors is a trading name of KJS Solicitors Limited, a company registered in England & Wales.
Registered Company No. 7479508
Registered Office Address: 5-7 Headley Road, Woodley, Reading, Berkshire, RG5 4JB.
Regulated by the Solicitors Regulation Authority. Firm ID 555749
VAT number. 991 8533 75
KJS Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority, Ipsley Court, Berrington Close, Redditch, B98 0TD (the SRA). This means that we are governed by a Code of Conduct and other professional rules, which you can access on the SRA’s website www.sra.org.uk or by calling 0870 606 2555. If you wish to see the Solicitors’ Code of Conduct 2011, please click here.
Professional Indemnity Insurance
Details of our professional indemnity insurance cover is available upon request.
This practice is committed to high quality legal advice and client care.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint.
The Legal Ombudsman's contact details are:
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining (or you becoming aware of it).
The Legal Ombudsman deals with complaints by consumers and very small businesses. This means that some clients may not have the right to complain to the Legal Ombudsman for example, charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received.
If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU 'ODR platform'. The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts and is available to consumer clients only. The website address for the ODR platform is: http://ec.europa.eu/odr